Umaya Village is a brand that markets and delivers a digital nomad experience at Umaya Resort & Adventures in Placencia, Belize. Umaya Village handles the marketing and onsite event programme at the resort, however the Umaya Resort (forthwith referred to as the “resort” or the “hotel”), is ultimately responsible for the receipt of payment and delivery of all other elements of the Umaya Village experience. This includes, but is not limited to, accommodation, food & beverage services, resort facilities (e.g. pool, bar, gym), internet and utilities.
These Booking Conditions and any other written information we bring to your attention before confirming your booking, apply to your booking with Umaya Resort and Adventures in relation to your stay. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Umaya Village Ltd is a UK registered company that acts as a marketing agent for bookings of Umaya Resort and Adventures “the hotel”. When you make a booking, you are entering into a contract with the hotel, not with Umaya Village itself. We accept no responsibility for the acts or omissions of the hotel or for the services provided by the hotel. The hotel’s terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
The following are included in the room price:
The following are subject to an additional fee. Please notify us in advance of booking if you have any questions:
All bookings are subject to a 5% service charge and 9% hotel tax. The service charge is divided equally amongst the resort staff according to the hours worked in any given month.
All food and beverage will have a discretionary service charge or 10% added to the bill. This is also divided equally amongst the resort staff. Any additional tips are awarded to the server directly, as is any additional service charge paid in cash. For clarity; Umaya Village nor its staff do not receive any of these service charges.
All our rooms are situated in 1,000sqft one or two bedroom condos. Every room has an ensuite bathroom. When booking a one or two bedroom apartment you will have private use of a living area that includes a kitchen, lounge, dining table and balcony.
If booking a shared apartment you may share these facilities with another individual or couple. The apartments have a room with a water-facing view and a second room facing the resort. The common areas have water facing view and a large balcony overlooking the water. These rooms are allocated at random although we will take every effort to ensure a good match with the other guest in your apartment. If you have any concerns or specific requirements please raise them with us in advance of arrival on site.
We make every effort to ensure that the resort provides a stable internet connection. The resort employs a full time IT engineer and has two 120 Mbps up/down connections. However, infrequent service interruptions do occur and we can not be held accountable for disruptions beyond our control.
In instances where there is an outage, we have local sim cards and provide mobile internet hotspots from staff phones in the club house area onsite. It is your duty to inform us in the event of any service interruption otherwise we may be unable to assist.
You also warrant that you will not use the internet for any nefarious or illegal purposes.
We use Slack as the primary approach to communication onsite and email in advance and subsequent to your visit. We encourage you to use slack to receive all communication. If you are unable to use slack, you may not have access to event and programme information. By proceeding with your booking you acknowledge that we communicate all event information and programme activity this way and you will notify us in advance if there is any reason why you can not access slack.
Slack is a group messaging platform and you acknowledge that you will use it in a reasonable manner which does not offend or disrespect any other user. We reserve the right to remove you from Slack in the event of unreasonable behaviour.
We provide a weekly programme of events sourced from our community and the wider community in Belize. These events may be moved, changed, amended or cancelled. Whilst we will make every effort to deliver our programme, by booking you acknowledge that we have no duty to deliver fixed events or events of a specific nature. We actively take on board feedback as to event ideas and feedback, however we can not guarantee that event ideas will be taken into account.
The Resort abides by the Belize Tourist Board’s Gold Standard approach to covid risks onsite. By booking you agree to adhere to this policy and to respect the resort staff’s attempts to enforce protocols.
In the event of a suspected outbreak, please let the resort know as soon as possible by contacting the front desk.
Umaya Village Ltd collects payment on behalf Umaya Resort and Adventures. All onsite payments are processed by Umaya Resort and Adventures. Any advance deposits, additional fees or charges will always be clearly marked before you make your booking. Once paid, these deposit payments, additional charges and fees are non-refundable. In the event of an evidencable covid policy or hurricane warning related cancellation, the hotel will offer you the ability to rebook at a later date.
Your booking is held upon a successful payment of the deposit and it is confirmed when the full amount due is paid.
Umaya Village cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind. We reserve the right to amend advertised prices at any time prior to booking. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. The prices offered when booking may increase due to demand and seasonality, this may affect the price of your booking if extending. We will act reasonably when resolving such issues.
Your contract is with the hotel and its terms and conditions apply. As a marketing partner, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.
Bookings for Umaya Village are exclusive hotel rates that are subject to the terms and conditions set by the Umaya Resort. They are subject to availability, which may change at any time. Offers may be subject to blackout dates which may be amended by the hotel at any time and which may not be specified on our website. Umaya Resort requires a 50% upfront deposit and full prepayment less than 30 days in advance of arrival, which may be non-refundable in case of cancellation. Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate.
Because the contract for your arrangements is between you and the hotel, any queries or concerns should be addressed to them. If you have a problem during your stay, this must be reported to the hotel immediately. If you fail to follow this procedure there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you still wish to complain when you return home, and the hotel is non-responsive, you can contact us and we will liaise between you and the hotel in order to try to resolve your complaint. Please note that we do this as part of our customer service to you and as a gesture of goodwill only. We do not accept responsibility for dealing with complaints, nor do we have any liability for refunds or compensation.
It is your own responsibility to ensure compliance with immigration, visa and health requirements. Requirements may change and you are therefore strongly recommended to check the up to date position with the Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
Flexible Reservations may be cancelled 31 days prior to arrival date. A refund of the full amounts paid in advance less a 20% cancellation fee and a 3% processing fee will be applied. Cancellations received within the 30 days period prior to arrival date will be forfeited (nonrefundable).
If you wish to change any part of your booking arrangements after the confirmation invoice has been issued, you must inform the hotel in writing or via email as soon as possible. This should be done by the first named person on the booking and addressed to the hotel directly.
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you and it is non-refundable.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) provided we are notified not less than 28 days before departure. Otherwise, no refunds will be given for accommodation that is booked but is unused.
We reserve the right to make changes to our website/app, policies, and these conditions of purchase at any time. You will be subject to the policies and conditions of purchase in force at the time that you order goods from the hotel, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
These Booking Conditions and any agreement to which they apply are governed in all respects by Belizean law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Belize only.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. It is your responsibility to provide us with full and accurate details on any special assistance you may require. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately.
In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination.
You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.